Automate sales and customer service
Automatic and intelligent bots
It allows the configuration of manual, automated service models or a mix of them. Including agents and service queues.
Our bot allows you to automate chat and voice conversations in languages such as Spanish, Portuguese or English to answer questions, serve customers, take orders, schedule appointments, sell products, communicate and entertain.
If necessary during a conversation, these can be transferred to a customer service person or team
Integrate the Bot with all your platforms
Implementation by Ovnicom
- The implementation, monitoring and administration of the AI platform in order to achieve the automation of the greatest number of service intentions on the part of its clients.
- Artificial Intelligence is in a constant process of continuous improvement that is included in the platform.
- The activation includes the development of the bot’s intentions, developments, integrations, training or consulting, agreed in the project start sheet. The expansion of bot intentions, developments, integrations, training or consulting will have an additional development cost, or will be handled within the monthly payment according to the service and support contract.
- Account creation and infrastructure
- Configuration and access to the platform
- Creation and development of users with access and roles.
- Design of intentions and integration with customer database
- Transfer of knowledge to the client’s technical team, if any.
- Integration with channels for mobile applications, websites and more.