Automate sales and customer service
We implement a managed artificial intelligence platform for the centralized management and administration of CHATBOTS with the most used chat channels in the world.
Artificial intelligence
Automatic and intelligent bots
We implement a managed Artificial Intelligence platform for the centralized management and administration of CHATBOTS with the most used chat channels in the world.
It allows the configuration of manual, automated service models or a mix of them. Including agents and service queues.
Today, sending text and voice messages has become the main form of communication. Quick and integrated care is essential. The vast majority of commercial conversations can be automated, more than 70% of the intentions of your customers when contacting you are repetitive and predictable, which allows you to automate them and ensure a quality of service in each interaction.
Our bot allows you to automate chat and voice conversations in languages such as Spanish, Portuguese or English to answer questions, serve customers, take orders, schedule appointments, sell products, communicate and entertain.
If necessary during a conversation, these can be transferred to a customer service person or team
Multichannel Platform
Integrate the Bot with all your platforms
Serve your customers on WhatsApp.
Automate comments on your wall with a bot. Connect multiple agents simultaneously and manage your social networks centrally.
Automate responses to comments on your wall with a bot or with multiple agents simultaneously from our platform.
Instagram Messaging
Connect multiple service agents simultaneously and manage your conversations on Instagram from Botmaker.
Messenger
Talk to your customers through Facebook chat. We are one of the largest Facebook Marketing Partners (FMP) in Latin America.
Automate your comments on your Tweets with a bot. Serve clients through direct messages from our platform.Automate your comments on your Tweets with a bot. Serve clients through direct messages from our platform.
Website
Install a bot on your own site. Increase sales, conversions and serve your users by chatting when they visit you.
Mobile App
Integrate the bot and live chat in any iOS or Android application with our tools.
Implementation by Ovnicom
Ovnicom’s team of specialists is in charge of:
- The implementation, monitoring and administration of the AI platform in order to achieve the automation of the greatest number of service intentions on the part of its clients.
- Artificial Intelligence is in a constant process of continuous improvement that is included in the platform.
- The activation includes the development of the bot’s intentions, developments, integrations, training or consulting, agreed in the project start sheet. The expansion of bot intentions, developments, integrations, training or consulting will have an additional development cost, or will be handled within the monthly payment according to the service and support contract.
- Account creation and infrastructure
- Configuration and access to the platform
- Creation and development of users with access and roles.
- Design of intentions and integration with customer database
- Transfer of knowledge to the client’s technical team, if any.
- Integration with channels for mobile applications, websites and more.
Write to us and let's put together your Artificial Intelligence solution
Our team of Technology Services Professionals are ready to help you save money.
