Automate Sales and Customer Service
We implement an artificial intelligence managed platform for the centralized management and administration of CHATBOTS with the most used chat channels in the world.
One WhatsApp number for your entire company
Expand the sale of your products and services with WhatsApp and other channels.
Provide support and internal attention. The ideal solution for help desk operations.
Answer all the queries in your Instagram, Facebook and Twitter posts with a bot or multiple service agents simultaneously.
Automate your sales and improve your customer service with our platform.
With our bot you can achieve:
- An interactive point of contact with department or user menu (sales, accounting, and more)
- Connection via API with your systems to automate information such as balances, order status, appointments, availability, etc.
- Adaptable to only operators, only bots or mixed
- Service reports and quality control
Automatic and intelligent bots
We implement a managed Artificial Intelligence platform for the centralized management and administration of CHATBOTS with the most used chat channels in the world.
It allows the configuration of manual or automated service models or a mix of them. Including agents and service queues.
Bot de Atención al Cliente
With a customer service bot you can provide useful information in an agile and efficient way. Our test bot is trained like a vet to answer questions related to topics such as:
- Hours of attention
- Sale of pet food
- Pet grooming and baths
- appointment booking
Choose one of the preset options or ask the bot a question about the mentioned topics and start chatting right now!
Your client does not have to choose from a menu, but the bot responds to natural language with its artificial intelligence engine.
Bot de ventas
With a sales bot you can provide information about your products or services. You can also take orders and integrate it with different systems, such as payment platforms and geolocation to make deliveries. Our test bot is trained to answer questions related to things like:
- Product availability
- taking orders
- Deliveries
- Payment Methods
Choose one of the preset options or ask the bot a question about the mentioned topics and start chatting right now!
Integrate the Bot with all your platforms
Instagram Messaging
Messenger
Website
Mobile App
Implementation by Ovnicom
Ovnicom’s team of specialists is in charge of:
- The implementation, monitoring and administration of the AI platform in order to achieve the automation of the greatest number of service intentions on the part of its clients.
- Artificial Intelligence is in a constant process of continuous improvement that is included in the platform.
- Activation includes the development of the bot’s intentions, developments, integrations, training or consulting, agreed in the project start sheet. The expansion of bot intentions, developments, integrations, training or consulting will have an additional development cost, or will be handled within the monthly payment according to the service and support contract.
- Account creation and infrastructure
- Configuration and access to the platform
- Creation and development of users with access and roles.
- Design of intentions and integration with customer database
- Transfer of knowledge to the customer’s technical team if it exists.
- Integration with channels for mobile applications, websites and more.
Currently, sending text and voice messages has become the main form of communication. Prompt and integrated care is essential. The vast majority of commercial conversations can be automated, more than 70% of the intentions of your customers when contacting you are repetitive and predictable, which allows you to automate them and ensure quality of service in each interaction.
Our bot allows you to automate chat and voice conversations in languages such as Spanish, Portuguese or English to answer questions, serve customers, take orders, schedule appointments, sell products, communicate and entertain.Si fuera necesario durante una conversación, éstas pueden transferirse a una persona o equipo de atención al cliente
Write us and let's put together your artificial intelligence solution
Our team of Technology Services Professionals are ready to help you save money.
Smart technology.